Sikeleli Africa Safaris > Travel Terms & Conditions
Please read the following Travel Service Purchase Agreement terms and conditions of your trip. They are very important as they limit Sikeleli Africa Safaris Limited’s liability and that of the Travel Service Providers providing your trip arrangements. They also describe the conditions under which your trip will operate. A copy of these terms and conditions can be sent to you upon request when you book your safari with Sikeleli Africa Safaris Ltd.
For valuable consideration (including, without limitation, the mutual covenants and agreements of this Travel Purchase Agreement), the purchaser (“the traveler/you”) agrees, without modification, to the terms and conditions of this Travel Purchase Agreement (the “Agreement”) as set out below and to the local terms and conditions of the hotel, safari camp, safari lodge, transfer and/or tour operator or other supplier of travel services (“travel service/safari provider”) which are applicable to the travel services (“the safari(s))” being purchased by the traveler from the safari provider. By electronically or manually signing and returning the Agent’s Acknowledgement of Risk, Release and Indemnity Form (“the waiver’) the traveler acknowledges having had the opportunity to review and agree to the terms and conditions of the agreement, including any assignments thereof, and of the travel service provider(s) prior to completing the purchase of the safari.
General: In this Agreement, “Sikeleli Africa Safaris Limited” (Travel License Number 73208/Company Number BC1021378) hereinafter “Sikeleli” or “Sikeleli Africa Safaris” located at 575 Stevens Drive, West Vancouver, BC, Canada V7S1E1 means the “Agency” selected by the travelers.
Assignment and Applicability of the Agreement
Sikeleli Africa Safaris (Travel License Number 66202), with whom some travelers have previously contracted, has formally assigned its contractual rights and obligations under all previous and existing travel purchase agreements to Sikeleli Africa Safaris Limited. Those travelers whose travel purchase agreements have been so assigned shall, as at 1st April 2017, be deemed to have henceforth contracted Sikeleli Africa Safaris Limited (Travel License Number 73208/Company Number BC1021378). Those travelers who wish to view the formal assignment document shall be provided with it upon request. Otherwise all parties to the document and all travelers shall be deemed to have had notice of and to have agreed to the assignment.
In providing travel information, making reservations and issuing vouchers and other valid documents to the travelers, Sikeleli acts solely as the agent for the safari provider.
Sikeleli does not guarantee or insure the safari to be provided by any safari provider. Sikeleli assumes no responsibility for actions beyond its control in connection with safari. Sikeleli is not responsible or liable for any claims, losses, damages, costs or expenses arising out of personal injury or death, loss of enjoyment, upset, disappointment, distress or frustration, loss of or damage to property, accident, delay, non-performance, irregularity, or any consequence from them, which may be occasioned through the neglect or default or any act or omission of any travel service/safari provider or any governmental authority or which may be occasioned through weather, equipment failure, labour disputes, sickness, theft or any other reason not within the direct control of Sikeleli. Without limiting the generality of the foregoing, Sikeleli is not responsible for any consequential damages whatsoever.
Sikeleli transmits the proceeds from the sale of the safari to the travel service/safari provider supplying that safari and Sikeleli acts as the travel service provider’s agent. In the event that such a travel service provider defaults prior to providing the tailor-made safari for which payment has been made, the traveler‘s sole recourse for refund shall be with the defaulting travel service provider, or from insurance covering such defaults.
The traveler’s rights, remedies and recourse under this Agreement for any breach of this Agreement by the Agency shall be restricted to those available against the Agency itself. The traveler agrees that the directors, management and employees of the Agency are hereby specifically excluded, both jointly and severally, from any action taken by the traveler in terms enforcing such rights, remedies and recourse.
Africa Specific: Sikeleli your travel agent, acts only as agent for the safari provider in regards to travel, whether by plane, car, motor coach, ship or railroad and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be occasioned either by reason or defect of any vehicle, act of war, insurrection, revolt or other civil uprising, other military action, strikes or any Act of God occurring in either the country of origin, destination or through travel, or for any reason whatsoever, or through the acts or default of any company or persons engaged in arrangements of the safari.
In the wilderness and safari areas of Africa, wildlife is free and such wildlife experiences unfold naturally and are not orchestrated for the tourists. There is no guarantee in the wild and the possibility exists of fluctuations of nature regarding wildlife viewing, timing, locations of animals, temperatures, weather, wildlife movements, fluctuations in normal weather patterns, climate changes, changes in water levels, cold or hot spells, droughts, rain, varied migrations and animal viewing in various parts of the African continent, or islands off Africa. Sikeleli, your travel agent, is not liable for natural fluctuations that affect weather and wildlife viewing in various parts of the African continent, or islands off Africa. By forwarding deposit for travel, the passenger acknowledges they are aware of the nature fluctuations in Africa.
Timing of services in Africa can be variable and unpredictable. All start and end times, length of services, as well as number of hours it takes to drive, fly or walk while traveling from point to point and/or while viewing wildlife or sightseeing in Africa can fluctuate greatly dependent on road and other local conditions, animal patterns, other natural occurrences, schedule necessities, weather, safety concerns, etc. which are determined on the spot and cannot be predicted ahead of time. Thus all timings given in documents prior to departure are variable and subject to change during the course of travel. Local operators, camps, hoteliers, guides, pilots, drivers will update passengers during the course of the trip.
Sikeleli, your travel agent, is not liable for timing fluctuations. By forwarding deposit for travel, the passenger acknowledges they are aware of the likelihood of timing fluctuations in Africa.
When in Africa phone service is often unreliable. One cannot ever expect and assume that all cell phones to work in Africa and specifically in undeveloped and wilderness areas. Certain phones may work while others don’t. One must plan for the possibility of being out of contact for part of or the entirety of the safari.
Additionally, an international calling plan should be set up for all the countries you are visiting if you wish to call from your personal cell phone, however all calls and call charges are responsibility of the passenger. The nature of the destination is that there are places where one will simply be out of contact.
There is WIFI only at a very small number of camps in Africa and there may be a cost incurred. Additionally, cell phones that receive emails or access the Internet and social networks to upload updates and photos could be subject to very high charges in Africa for receiving data and web access to your phone. All emails and Internet costs are the responsibility of the passenger. Check with your carrier. It is recommended that either your data should be turned off completely throughout your entire trip or a special data plan should be set up with your provider in preparation for your trip.
Without these arrangements, it would not be uncommon to get a bill for hundreds to thousands of dollars, depending on the length of your trip. Even if the data is turned on one time in Africa, all emails will download. Even with a data plan, it is recommended that you turn your phone to a plain text setting and block all images from being downloaded. Bringing Satellite phones may not be allowed in all countries or require extensive paperwork and approvals far in advance of travel.
Sikeleli, your travel agent is not liable for communication differences in Africa. By forwarding deposit for travel, the passenger acknowledges they are aware of these communication differences in Africa.
Safari accommodations vary greatly within Africa, and also from accommodation in other countries, often being located in very remote and undeveloped areas, as well as having more rustic amenities including toilets, showers, beds, lighting, variations in food, often include outdoor and communal dining, etc. Sikeleli, your travel agent, is not liable for accommodation differences in Africa. By forwarding deposit for travel, the passenger acknowledges they are aware of these accommodation differences in Africa.
Sikeleli, your travel agent cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes. All such losses or expenses will be the responsibility of the member of the safari, as the rates provided are for the arrangements only at the time stated. The right is reserved to make any adjustments to the itinerary and the right is reserved to cancel any safari prior to departure. Sikeleli may not be held responsible for any loss or damage to luggage, before, during or after the safari program. Payment of your deposit shall be deemed to be consent to the above conditions.
Please be aware that during your participation in a Sikeleli safari, certain risks and dangers may arise including, but not limited to, the hazards of traveling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of conveyance, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Also be aware and clearly understand that Sikeleli will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. You are voluntarily participating in these activities with the knowledge of the dangers involved and hereby agree to accept any risks.
As lawful consideration for the agreement with Sikeleli to participate in such trips and activities you hereby agree that you will not make a claim against Sikeleli, or sue for bodily injury, emotional trauma, death and/or property damage, however caused, as a result of your participation in the safari. You therefore release Sikeleli Africa Safaris Limited and its Directors, its directors, management, employees and agents, its successors and assigns from any and all claims, known or unknown, arising from your participation in a safari.
This release of Liability and Assumption of Risk Agreement as well as the Agreement is entered into on behalf of all members of your family including minors accompanying you. The Agreement is binding on your heirs, legal representatives and assigns. If any portion of the Agreement is unenforceable, the remaining portions shall remain in full force and effect. Any litigation involving this contract, can be brought only in courts of competent jurisdiction in the Province of British Columbia of Canada and British Columbia Provincial law will be applicable to any disputes, which arise out of your safari.
The client must be at least 18 years of age in order to purchase travel services under this Agreement.
Pricing & Content
All prices listed in this website and any other documentation are in US dollars unless otherwise stated. Sikeleli Africa Safaris Ltd. reserves the right to amend rates but will honor any confirmed bookings at existing agreed rates. (Confirmed booking definition: the property has received payment or is holding a valid voucher).
Should there be a discrepancy between the price shown on this website and that of the actual travel service provider, the latter shall prevail.
Reservations: Need be well in advance, by the Agent on behalf of the travelers, as some lodges, camps and hotels are limited in size, and sell out well in advance due to seasons. To assure the traveler’s first choice of accommodation, an early reservation is essential.
Fees, Deposit for Passage & Payments
Planning Fee: The USD100 Planning Fee for the planning and reservation stage of the traveler’s tailor-made safari may be waived at the discretion of the Agency.
Payment Sequence: Sikeleli only arranges customized tailor-made safaris for you. Payments are made in two simple and separate stages. Firstly, the Deposit for Travel and secondly, the Balance Payment.
Deposit for Travel: In order to secure and confirm the traveler’s reservations, Sikeleli requires a non-refundable deposit for travel of 30% of the total cost of the safari. Payment of the deposit for travel will secure all booking on the travelers itinerary and will also be deemed as acceptance, by the traveler, of the terms and conditions of the Agreement.
Balance Payment: The Balance Payment is the difference between the Deposit for Travel and the total cost of the safari as reflected on the face of the relevant Sikeleli Africa Safaris Ltd. Invoice sent to the traveler. The Balance Payment of the cost of the safari must be paid no later than eight weeks before the departure date of travel.
Payment for Amendments: Payment for any amendments made by the traveler to their itinerary which increase the cost of the safari, shall be made no later than the time of the Balance Payment. Any amendments made by the traveler to their itinerary which reduce the cost of the Safari shall be made by refund from Sikeleli to the traveler no later than fourteen days after the Balance Payment is received.
Cancellations, Conditions & Charges
Cancellation of the traveler’s booking must be in writing. Cancellations are only valid upon receipt of written notification whereupon the deposit for travel deposit is forfeited, unless otherwise specifically agreed in writing.
These are extracts of cancellation policies, which have been taken verbatim from the relevant operator’s and providers terms & conditions. Cancellation fees are levied when the traveler cancels confirmed reservations. The costs of the cancellation fees will escalate the closer the traveler cancels to his/her confirmed departure date.
Penalties escalate from forfeiting the deposit for travel to full price 6 weeks out as follows:
- If a cancellation is made more than 8 weeks prior to date of departure, the traveler loses the 30% non-refundable deposit. *
- If a cancellation is made between 6 – 8 weeks, the traveler loses 50% of the total safari price. *
- If the traveler cancels between 6 weeks to date of departure the guest loses 100% of the safari price.
*Plus applicable third party charges. Some costs i.e. Gorilla permits are fully non-refundable upon receipt.
Should the traveler fail to start or fail to join the booked safari no refund can be made.
Should the traveler leave the booked safari prior to its completion, no refund can be made.
(Please note that if the reason for cancellation falls within the terms of the insurance policy, which you hold, then the insurance company, subject to the terms of the insurance, will normally refund such charges to you). If the Safari has been paid for using a credit card, then may be circumstances where the traveler may seek a refund from the relevant credit card company. (Such a refund will be subject to the terms of the credit card company itself.)
Please note: During peak season periods Sikeleli Africa Safaris Ltd. reserves the right to alter the cancellation policies should the safari providers apply different penalties to those listed above. Sikeleli Africa Safaris Ltd. reserves the right to alter the cancellation policies in respect of group travel on specified photographic safaris. The traveler will be informed in advance and in writing of any variation prior to payment of deposit(s) for travel where such alterations and variations are applicable.
In all cases of cancellation, Sikeleli Africa Safaris Ltd. shall, acting on “a best-efforts-only” basis, attempt to obtain the partial/full return of the Deposit for Travel or the cost of the Safari returned. However, there is no guarantee that such efforts will be successful in part or in whole. We therefore draw the traveler’s close attention to the important cancellations terms above.
Land Travel Only: prices do not include intercontinental airfares unless specifically requested by the traveler, costs of obtaining passports, visas, inoculations, excess baggage charges, all items of a personal nature such as drinks, laundry, telephone calls and cables, meals not specified in the itinerary, personal and baggage insurance, local airport taxes and tips to waiters, hotel staff, game rangers and sightseeing drivers and guides.
Gratuities: Tips to safari guides, waiters, hotel staff, baggage handling and game rangers are not included and are at the safari participant’s discretion.
Operational Refunds: will not be made for occasional missed meals or services, or for any absence from the safari of less than 4 consecutive days, or for hotel accommodations not utilized. Applications for refunds must be made in writing to Sikeleli Africa Safaris, within 30 days of safari termination.
Confirmation & Delivery
After a personalized safari itinerary is made and agreed upon, the traveler will receive an e-mail confirming the details of their safari. It is the traveler’s responsibility to verify that the information contained in that e-mail correctly and accurately reflects the safari purchased. If the information in the e-mail is incorrect, the traveler must contact the Agency within 10 working days in order to have it corrected.
Vouchers/tickets will be delivered by means of e-mail. For other travel documents issued by travel service providers, delivery or pick-up arrangements will be made with the traveler by the Agency. If the traveler elects to have any documents delivered by courier, applicable courier charges will be payable by the travelers. Travel documents issued by safari providers for safaris purchased within two (2) weeks of the date of travel will be available by airport pick-up only. The travelers responsible for compliance with the applicable tour operator’s airport pick-up conditions.
It is the responsibility of the traveler to ensure that the traveler and all other persons traveling with the traveler have the appropriate documentation in their possession (such as current and valid passports, visas and identification cards) before departure, and that they satisfy all other applicable requirements (such as vaccinations), to gain entry to the chosen destination and re-entry to their final destinations. The traveler acknowledges having had the opportunity to review the applicable documentation and other requirements prior to completing the purchase of the safari. Obtaining passports and visas may require lengthy processing times and it is the traveler’s responsibility to ensure timely receipt of all documents. The traveler acknowledges that entry to another country may be refused even if the required information and travel documents are complete.
Specialized notarized documentation may be required for unaccompanied minors and for children traveling without both parents. The Agency will notify the traveler of which destinations require such documentation and of the documentation itself. However, it is the traveler’s responsibility to ensure that the proper documentation is held by the traveler whether or not notified by the Agency.
On a flying safari, travelers are generally permitted one soft-sided bag. Specific details are available on the Sikeleli “Luggage Guide” and depend on type of aircraft and destination. Final documents and Sikeleli’s Luggage Guide will advise the appropriate weight limit. Excess baggage should be stored at passenger’s expense. Luggage and personal effects are at the owner’s risk throughout their journey.
It is the traveler’s sole responsibility to ensure they have comprehensive medical and travel insurance for the duration of trip. The traveler acknowledges that he/she has been made aware of the strong advisability of travel insurance coverage, including trip cancellation insurance.
Medical insurance is required to participate in all journeys to Africa.
This Agreement shall be governed by and construed in accordance with the laws of British Columbia and the laws of Canada and shall in all respects be treated as a contract of that British Columbia.
The Terms and Conditions of the use of our website may be reviewed here.
Settlement of Payment
For both the Deposit and Balance Payments settlement can be made by secure international wire transfer or by using your credit card through our secure credit card processing partner Moneris (Moneris is the largest credit card processing company in Canada). Sikeleli Africa Safaris Ltd. accepts Visa, Mastercard, and American Express cards, as well as Visa Debit and MC Debit.
Settlement using any of these major credit cards is also available subject to prior approval and the addition of a credit card payment processing fee, as outlined on the credit card payment processing page.
General Health Requirement & Disability Access
General Health Requirement: Safari arrangements are intended for persons of reasonably good health and without physical disabilities that would create a hazard either for the traveler or other safari participants. Safaris and travel within Africa could contain rugged terrain, bumpy drives caused by non-paved roads, potholes, off road driving including through rivers and streams, and driving in 4-wheel drive vehicles. Walking commonly involves climbing on steps as well as rocky and uneven areas and walkways. By forwarding deposit for travel, and the traveler certifies that he or she does not have any physical disability that might create a hazard for themselves or other safari participants and can participate in the activities stated above.
Disability Access: Notwithstanding the general health requirement described above, Sikeleli can, in very specific circumstances, arrange suitable travel and safaris for persons with limited physical disabilities. Prior to making a booking, travelers with disabilities must inform Sikeleli in writing about the exact nature of the disability and the limitations it places upon the traveler’s access and mobility. By forwarding deposit for travel, travelers with physical disabilities certifies that he or she has accurately described such disabilities and any limitations as regards mobility and access arising therefrom. Furthermore, the traveler indemnifies and holds blameless Sikeleli African Safaris Ltd. if, for whatever reason, the traveler’s physical disabilities prevent them from full or partial participation in various safari activities or travel.
Sikeleli Africa Safaris Ltd. reserves the right to decline to accept or retain any person as a safari participant should such person’s health or mental condition impede the operation of the safari.